The dpl will help build consumer trust in qatar in the online environment and may encourage consumers to engage with innovative technologies in confidence that their data will be protected. Consumer protection and the islamic law of contract by. The new act proposes the establishment of a regulatory authority known as the central consumer protection authority ccpa, with wide powers of enforcement. Over a year on, we take a look at the dpl and how it is likely to transform the regulatory landscape for privacy in qatar. We, hamad bin khalifa althani, emir of the state of qatar. Ibrahim nataliya mylenko the world bank financial and private sector development consultative group to assist the poor january 2011 wps5536 public disclosure authorized public disclosure authorized.
Consumer protection law information about education, economy. The ccpa will have an investigation wing, headed by a directorgeneral, which may conduct inquiry or investigation into consumer. Uae federal law 24 of 2006 on consumer protection legal. In this act accredited consumer protection group means a consumer protection group that has been accredited by the commission in terms of section 78 for the purposes contemplated in that section or elsewhere in this act. The ministry of commerce and industry has prepared the draft law to replace law no 8 of 2008 on consumer protection and in the context of updating the legislation to keep pace with the development of economic and trade conditions and working with best international practices in this regard. Follow the selected link to the consumer protection or competition agencys web site. The executive regulations of the consumer protection law law. The consumer protection law provides protection covering all products and services in qatar whether charged for or given to the consumer free of charge. Current regulatory frameworks in relation to consumer protection. After perusal of the omani basic law promulgated by royal decree number 10196, and the consumer protection law promulgated by royal decree nr. The consumer protection law provides protection covering all products and services whether charged for or. There are also other aspects of the qatari legal framework that. Among other changes, the amendment sets down restrictions on when suppliers can increase the prices of commodities and services, and alters the fines that can be imposed on suppliers that violate the law.
Aug 20, 2019 establishment of central consumer protection authority. The dpl incorporates concepts familiar from other international privacy frameworks and enshrines an individuals right to have their personal data protected. This policy establishes the basis of consumer protection in qatar in accordance with article 48 of the telecommunications law. Cabinet approves draft law on consumer protection the peninsula. How to complain about price hikes amid the coronavirus covid.
At the end of 2016, the legislative framework for data protection in qatar was overhauled by law no. Consumer home communications regulatory authority issues customs clearance certificate after inspection for clearing the radio and telecommunications equipment imported by telecom service providers, radio communication users, companies and individuals from the customs authority. Consumer protection the official portal of the uae. I scanned all docs and sent the mail with explaination of the issue. Regulation and consumer protection in a converging. The cabinet yesterday approved a draft law on consumer protection. The ministry of commerce and industry has prepared the draft law to replace law no 8 of 2008 on consumer protection and in the context of updating the legislation to keep pace with the development. The consumer protection law has 37 articles aimed at safeguarding consumer rights and creating an instrument of control to ensure such rights are properly defended. In qatar, consumers have rights and the government have laws in place to make sure consumer rights are protected. The cabinet approved a draft law on consumer protection. Type of legislation act amiri decree announcement cabinet decision constitution decision misc decision of supreme council decision of the president of supreme council decision of the president of the board decision of the. We, hamad bin khalifa althani, emir of the state of qatar, having perused the. We decreed the following article one the provisions of the consumer protection law attached.
Recently it has also proposed a model law for consumer protection in the country and engaged in lobbying for it. Telecoms law to the extent that data is obtained through any means of telecommunication, including through a telecommunications service provider, or any other electronic means. Consumer protection laws and regulations in deposit and loan. Special report understanding kuwaits consumer protection. Consumer protection act, 2019 key highlights consumer. Telecommunications consumer protection policy regulatory.
Nov 21, 2011 some of these options are discussed in the papers which have great impact on the protection of consumers in commercial transactions. Assent 26th may, 2006 commencement 1st july, 2006 1. They were nice, picked up phone quickly and polite on the phone, they gave me ticket number and asked to send them documents and assured me as a customer they would sort out things. Consumer rights and consumer protection law provides a way for individuals to fight back against abusive business practices. Notwithstanding the above, nothing in this law shall prejudice the provisions of international conventions to which the state of qatar is a party. Consumer protection laws and regulations in deposit and loan services a crosscountry analysis with a new data set oya pinar ardic joyce a. This document is the unofficial english translation of decree law no. Icttelecom related responsibilities of consumer protection agencies source.
The 2008 consumer protection law, which was enacted to answer the demands of the victims of unscrupulous merchants, was recently amended. Honduras, italy, lithuania, mali, mexico, mongolia, oman, portugal, qatar. Federal law no 24 of 2006 on consumer protection we, khalifa bin zayed al nahyan, president of the united arab emirates having perused the constitution. I called consumer protection dept cpd regarding one of my complaints. Consumer protection laws and regulations covering issues in qatar of general, substantive provisions, enforcement action and remedies, anticipated reforms. Jordan, kuwait, oman, qatar, saudi arabia and the united arab emirates and employs approximately 540. The paper points out the need for comprehensive code of consumer protection for muslim countries and muslim minorities in the nonmuslim countries that is based purely on the principles of islamic law of contract. Special report understanding kuwaits consumer protection law. It will require prompt action to ensure compliance, both for governance reasons and given that the law introduces material fines for breach. This policy is issued without prejudice to other applicable laws and regulations in the state of qatar, particularly the above referenced laws and other laws and regulations related to consumer protection. Oh and heres a helpful tip, the consumer protection law provides protection covering all products and services whether charged for or given to the consumer free of charge.
These laws are designed to hold sellers of goods and services accountable when they seek to profit by taking advantage of a consumers lack of information or bargaining power. Under the law, a consumer protection higher committee will be constituted under the chairmanship of the minister of economy. Yep, thats been put up there by the consumer rights department in qatar. The policy outlines the telecommunications operators existing and new consumer protection obligations, including a requirement to make available a simple summary of every retail offer, some minimum contractual terms which restrict an operators ability to impose inappropriate terms on consumers, and. Itu half of the respondents reported difficulties experienced by the agencies in enforcing consumer law andor encouraging consumer protection in some form. An important provision of the consumer protection law is set out in article 7 which grants. Consumer protection 2020 laws and regulations qatar iclg. Consumer protection legislation in qatar newsletters. This article aims to highlight the salient features of the data protection law and analyse its likely effect from the perspective of banks and financial institutions licensed to operate in qatar.
Qatars data privacy law no further council of ministers. Service providers must comply with the rules, conditions, standards, and. His highness the amir sheikh tamim bin hamad althani yesterday issued law no 7 of 2018 on the amendment of some provisions of law no 8 of 2008 on consumer protection. The law was implemented and published in the official gazette. Law in uae general dla piper global data protection laws. Mou on the establishment of the qataripakistani joint working group on trade. This policy is binding on service providers in accordance with article 49 of the telecommunications law, which provides that. Consumer rights and protection in qatar i love qatar. The judicial officers noticed that consumers come very frequently to a specific shop during one of the inspection tours which raised their suspicions to strengthening the monitoring and follow up on that matter, students were spotted in the shop as well, the officers expediently intervened to inspect the shop, the inspection did not reveal anything at first, however, the officers noticed.
Consumer protection law the uae has made keen efforts to ensure the consumers confidence in the market and to create a fair relationship between consumers and businesses. Consumer lawyers, law firms in qatar for every city. According to the law, uae consumers are granted the following rights. Call or sms consumer protection department in order to carry out all legal proceedings required to protect your rights. Consumer protection the official portal of the uae government. Data protection law in qatar privacy law in qatar al. The policy outlines the telecommunications operators existing and new consumer protection obligations, including a requirement to make available a simple summary of every retail offer, some minimum contractual terms which restrict an. In addition, the facility should be made available for such consent to be withdrawn at a later stage tra consumer protection regulations, article.
Consumer laws in pakistan part i is the first of a series on consumer protection laws. This is an unofficial english translation of the electronic commerce and transactions law of the state of qatar. Fraud awareness week encouraging kiwis to stop and think is this for real. This law aims to establish a certain degree of protection for, and prescribes the guidelines for the processing of, personal data within qatar. May 08, 2012 in addition, as with any commercial matter in qatar, such relationships are also subject to the general laws and regulations of qatar, such as the qatari civil law no. Consumer protection regulation we are pleased to serve you via the following channels phone number 8001168888. The consumer protection law prohibits the selling, displaying, offering, promotion and advertisement of any spoilt or outofsellbydate products. Under the consumer protection law in qatar, consumers can file a complaint with the consumer protection department. Cabinet approves draft law on consumer protection gulf times. Follow the selected link to the consumer protection or. In that case, you should approach the consumer protection department. We, tamim bin hamad al thani, emir of the state of qatar.
This law is applicable to all relationships between traders and consumers, regarding consumer goods or services, without prejudice to the provisions of special. Other decisions, orders or regulations issued by ictqatar. Regulation and consumer protection in a converging environment 4 figure 4. The document on this page is the final consumer protection policy prepared by ictqatar. On november 3, 2016, the legislative framework for data protection in qatar was overhauled by law no.
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